Privacy Policy

Sanatan Sewa – Privacy Policy

Effective date: 3 October 2026

This Privacy Policy explains what personal data the Sanatan Sewa app and website sanatansewa.com (the "Service") collect, why, who it is shared with, and the choices you have. The Service is operated by Sanatan World Pvt. Ltd., Kathmandu, Nepal ("Sanatan Sewa", "we", "us"). Please also read our Terms of Use.

1. Data we collect

• Account details: name, email address, phone number and password (stored only in hashed form). If you use Google or Apple sign-in, we receive your name, email address (Apple may give us a private relay address) and an account identifier from that provider.
• Profile and birth details: profile photo, gender, and the date, time and place of birth you enter for Kundali, horoscope, match-making and consultations.
• Content you provide: chat messages, images, files and voice notes you send in chats, palm and Vastu photos you upload for a consultation, and reviews and ratings.
• Consultations: booking details and call information (time, duration, participants). Voice and video calls are streamed in real time and are not recorded by us.
• Orders and payments: delivery name, address and phone number, order history, and payment details we receive from the payment provider (amount, status, transaction reference). Your card number, card security code and wallet PIN are entered on the payment provider's page and are never received or stored by us.
• Location: only when you tap the option to fill in your country or place of birth, the app reads your device's approximate or precise location once, while the app is open, to suggest the place. We do not track your location in the background.
• Device and technical data: push notification token, device model, operating system and app version, IP address in server logs, and crash diagnostics (via Firebase Crashlytics).
• Reports and support: reports you file about other users, and messages you send to our support team.

2. How we use your data

• To create and manage your account and let you sign in.
• To connect you with the Astrologer you choose and run chat, voice and video consultations.
• To generate Kundali, horoscope and match-making results from the birth details you enter.
• To process payments and to deliver products you order.
• To send notifications about your messages, calls, bookings and orders (you can turn notifications off in your device settings).
• To keep the Service safe: reviewing reported users and content, preventing fraud and abuse, and enforcing our Terms.
• To fix crashes and improve the reliability of the app.
• To meet legal, tax and accounting obligations.

We do not show ads, do not use your data for advertising or profiling, do not track you across other companies' apps or websites, and do not sell your personal data.

3. Who we share data with

• The Astrologer you consult: your name, profile photo, the birth details and photos you submit, and your messages, so they can provide the consultation.
• Service providers who process data for us: Google Firebase (Cloud Messaging for notifications, Crashlytics for crash reports), Google Sign-In and Sign in with Apple, our voice/video call infrastructure (WebRTC media servers and Cloudflare relay servers), our hosting provider, and our email provider for account and service emails.
• Payment providers: eSewa, Khalti and NIC Asia Bank (card payments processed through CyberSource) receive the details needed to process your payment.
• Delivery partners: your name, delivery address and phone number for physical orders.
• Authorities: when required by law, or to protect the safety of users or others.

Some service providers may process data outside Nepal. We share only what each provider needs for its task.

4. App permissions

The app asks for camera and microphone (for video/voice calls and to take photos), photos (through the system photo picker, only the items you choose), location (only to fill in your place, as described above) and notifications. Each permission is requested only when you use the related feature, and you can withdraw it at any time in your device settings.

5. How long we keep data

We keep your data while your account is active. If you delete your account, it is deleted as described in section 6. Transaction records (orders, payments, consultation bookings, invoices and payment references) are retained for 7 years from the date of the transaction for tax and accounting purposes as required by Nepali law, in de-identified form.

6. Deleting your account

You can delete your account at any time:

• in the app: Profile → Delete Account; or
• on the web: https://sanatansewa.com/delete-account.

When you delete your account we delete your profile, photos, birth details and Kundali records, palm and Vastu uploads, saved addresses, notifications, device tokens and the chat messages and attachments you sent, and sign you out on all devices. Messages you received from others remain in their chat history but are no longer linked to you. Ratings you gave are kept without your identity. Transaction records are kept in de-identified form (amounts, references and dates only) for the legal retention period above and then deleted. Reports filed about an account may be kept to protect other users.

7. Security

All data is sent over encrypted connections (HTTPS/TLS). Access to personal data is limited to people who need it to run the Service. No system is completely secure, so please keep your login details safe.

8. Children

The Service is only for people aged 18 or over and is not directed at children. We do not knowingly collect data from anyone under 18. If you believe a child has given us personal data, contact us and we will delete it.

9. Your choices and rights

You can view and edit most of your data in the app. You can also ask us for a copy of your data, to correct it, or to delete it, and you can withdraw any permission in your device settings. Contact us at [email protected]. We reply within 30 days.

10. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new effective date and, for important changes, tell you in the app.

11. Contact us

Sanatan Sewa – Sanatan World Pvt. Ltd.
Email: [email protected]
Phone: +977 9819813330
Address: Kathmandu, Nepal